Let’s talk about money and managing incivility

£200.00

Let’s talk about money

Money for some can certainly be a taboo subject, but like it or not it is intrinsically linked with our profession and the care we provide to our patients. Being able to confidently discuss money is an important skill to possess particularly when it comes to those tricky conversations. This course will dispel some common myths around discussing money, empower you to be confident in you communication around estimates, billing and care costs and remove some of the worry you may be experiencing around this subject.

Incivility

There are situations when clients understandably become upset in practice and at times this can lead to anger and uncivil behaviour towards you and your colleagues. We know what matters most to you is delivering the best possible care to your patients and clients alike, so these situations can be emotionally…